Terms of Service
Last Updated: [February 28th, 2026]
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your use of the website [www.kindredletterco.com] (the “Website”) and the subscription mailing services provided by Kindred Letter Co. (“Company,” “we,” “our,” or “us”).
By accessing the Website or purchasing a subscription, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
2. Description of Services
Kindred Letter Co. provides a recurring subscription service that prepares and mails printed correspondence and related materials to recipients designated by the customer.
Our Services are intended for personal connection, companionship, and enjoyment only.
Kindred Letter Co. is not a medical provider, healthcare service, caregiving service, or supervised support program.
3. Eligibility
You must be at least 18 years old to purchase a subscription or use our Services.
By placing an order, you represent that all information provided is accurate and that you are authorized to provide recipient mailing information.
4. Subscription Billing and Renewal
Subscriptions are billed on a recurring monthly basis.
By purchasing a subscription, you authorize us to charge your selected payment method automatically each billing cycle unless canceled prior to renewal.
Billing dates may vary slightly depending on processing schedules.
5. Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting us at [support email].
Cancellations must be submitted before the next billing date to avoid charges for the following cycle.
Once a mailing has entered preparation or shipment, that month’s delivery cannot be canceled or refunded.
6. Shipping and Delivery
Mailings are sent through third-party postal carriers.
Delivery timelines are estimates only and are not guaranteed. Kindred Letter Co. is not responsible for delays, loss, or damage occurring after items are transferred to postal services.
Customers are responsible for providing accurate mailing addresses. We are not responsible for failed delivery due to incorrect or incomplete address information.
7. No Medical or Therapeutic Services
Kindred Letter Co. provides printed correspondence only.
Our Services:
Do not provide medical, psychological, or therapeutic care
Do not diagnose, treat, or manage any medical or cognitive condition
Are not a substitute for professional healthcare, supervision, or personal contact
Individual responses to mailed materials may vary, and no outcomes are guaranteed.
8. Intellectual Property
All content created by Kindred Letter Co., including letters, written materials, designs, branding, images, and website content, is the property of Kindred Letter Co. and is protected by copyright and intellectual property laws.
Materials may not be reproduced, redistributed, or commercially used without written permission.
9. Acceptable Use
You agree not to use the Website or Services to:
Provide false or misleading information
Violate applicable laws
Interfere with the operation or security of the Website
Misuse or resell subscription materials without authorization
10. Limitation of Liability
To the fullest extent permitted by law, Kindred Letter Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use or inability to use the Services
Postal delivery delays or failures
Recipient reactions or experiences related to mailed materials
Our total liability shall not exceed the amount paid for the subscription during the preceding billing cycle.
11. Indemnification
You agree to indemnify and hold harmless Kindred Letter Co. from any claims, damages, or expenses arising from:
Information you provide
Unauthorized use of recipient information
Violation of these Terms.
12. Privacy
Your use of the Services is also governed by our Privacy Policy, available on the Website.
13. Modifications to Services or Terms
We reserve the right to modify or discontinue Services or update these Terms at any time. Updated Terms will be posted on this page with a revised effective date.
Continued use of the Services constitutes acceptance of revised Terms.
14. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of [Your State], without regard to conflict of law principles.
15. Contact Information
For questions regarding these Terms, please contact:
Kindred Letter Co.
Email: [hello@kindredletterco.com]
Mailing Address: [Business Mailing Address]